IMPORTANT NOTICE: COVID-19 Operations & Availability

Dear Clients,

We have been continually monitoring the situation regarding the COVID-19 crisis, and will be adapting our business practices on an ongoing basis.

The important note is that we will remain open for business to serve our customers throughout this period.

Having said that, our services options will be limited to email or phone contact – the office will be closed to the public until further notice. We do have a locked mail box outside the front door which will be check daily, however please do not leave cash or other negotiables.

CUSTOMER SERVICE
Our staff are available during regular business hours (9-5) Monday to Friday at the below contacts:

Telephone – 905-332-7877 followed by the individual extension
E-mail – first initial last name @uttermorris.com

PINK SLIPS (Automobile insurance) – if you need a copy of a liability slip please email your name and policy number to info@uttermorris.com and we will have one sent.

AFTER HOURS CLAIMS EMERGENCIES

In the event of emergency claims situations there are two options:

Call 905-332-7877 and enter extension 5 and you will be provided with options to directly connect you to your insurance companies after hours claims line.

Or go to our Claims Center Website at https://www.uttermorris.com/client-service/claims-center/

You can alternatively contact the company directly at:

Intact Insurance 1-800-268-4567
Travelers Insurance 1-800-268-5371
Aviva Insurance 1-866-692-8482
Wawanesa Insurance 905-528-0465
Economical Insurance 1-800-607-2424
SGI Insurance 1-416-255-3417
Portage Mutual 1-800-263-7262
Chubb Insurance 1-800-369-2537
Dufferin Mutual 1-800-265-9115

PAYMENTS :
Several options are available.
– Pay the company directly on line by either on-line banking or credit card call if you need assistance.
– E transfer to Utter Morris – contact your broker for instructions.
– Drop off a cheque to our office. There is a drop box at the front of the door to the bottom right of the door

** Please DO NOT leave Cash or other negotiables in our mailbox.

For emergency payments (re-instatement to avoid cancellation) please contact our office.

We are confident that we can continue to provide the same level of quality service to our customers that you have received prior to the current crisis.

Should you have any questions please feel free to contact me directly.

John Thorpe