June 2022                      Our office is back open!
We are currently back in the office with our regular office hours of 9am to 5pm Monday through Friday although we have split our staff to maintain some spacing in the office.  50% of the staff will be in the office at any one time with the remaining working remotely and still available by phone or E-Mail.Please call to make an appointment with the individual you wish to speak with to ensure they are in the office and available.

REMINDER: Cash payments are no longer accepted at our office. If you need assistance with Credit Card, on-line or monthly payment plans please speak with your Customer Service Representative.

 

January 2022

Following Provincial guidelines we have asked that our staff work from home if possible.  They will still be available by phone through their regular extensions and through their regular E-Mail Address and will be fully functional to answer questions, make policy changes, quote and arrange policies, and process and assist in claims. We can be reached as usual at 905-332 -7877. Please see the link below for a list of staff extensions.  We are also happy to take payments by telephone, or other options are outlined below.
Our offices therefore are NOT open to the public.
While our drop box will still be monitored we would encourage it not be used  for payments to insurance companies.  If you need assistance in making on-line, credit card or, internet banking please call our office.
CUSTOMER SERVICE
For a complete staff contact list please see https://www.uttermorris.com/contact-us/meet-our-team/
 
AFTER HOURS CLAIMS EMERGENCIES
For emergency claims please see https://www.uttermorris.com/client-service/claims-center/
 
PINK SLIPS (Automobile insurance)
– if you need a copy of a liability slip please email your name and policy number to info@uttermorris.com and we will have one sent.
 
PAYMENTS :
Several options are available.
– Pay the company directly on line by either on-line banking or credit card call if you need assistance.
– E transfer to Utter Morris – contact your broker for instructions.
– Drop off a cheque to our office. There is a drop box at the front of the door to the bottom right of the door.
              ** Please DO NOT leave Cash or other negotiables in our mailbox.If you haven’t called into the office in recent years, please do. We take great pleasure in speaking with our clients. At the very least we can get to know you better and make sure the coverage we are providing, best matches your unique situation.Some of the common questions we are getting include:How can we manage costs at this difficult time?
-ask us to check the rating on your vehicles – if you are working at home, we can rate pleasure use rather than commute
-for multi vehicle families, let us know if one car is not being used it may be possible to suspend coverage for a period of time.What if I am having trouble paying a bill?
-call or email and we will do our best to help – most companies are offering flexibility to help people at this difficult time.I am now working from home – does this affect my house insurance?
-no, regular office work from home is covered.What if I am picking up supplies for neighbors/
-no this does not affect your coverage, unless done for profit – Uber or Skip the dishes for example.From our business customers:

We have had inquiries about lost income due to business shut downs – typically this is not covered by insurance policies, which are designed to respond to physical damage resulting in the shut down of the business

Coverage while shut down – policies typically include 30 day coverage for vacancy, meaning losses are excluded if the shutdown extends beyond that. However insurers are likely to be more flexible with restrictions in this case – please contact us to let us know your particular situation.

Please feel free to contact us with any questions or concerns.